NVA COMPASSION-FIRST · June 14th, 2022

Meet the Business Operations Team

Our Business Operations (Biz Ops) team partners with hospital and Support Center staff to identify innovative growth opportunities and internal process improvements to drive patient well-being and hospital performance. The team helps develop solutions grounded in best practice and flexible to meet the unique needs of our hospitals.

For 2022, the team has 13 goals, spanning NVA Compassion-First’s four focus areas. Here’s an update on a couple of those goals.

Equipment Catalog (Culture of Best Medicine)

Goal: Create and share a procurement catalog for major clinical equipment

Biz Ops is currently working with several functional teams and our Specialty Advisory Board (SAB) to develop a digital equipment catalog specific to specialty and emergency hospitals. Based on the experience and knowledge of the network, the catalog will help our hospitals make informed purchasing decisions on medical equipment capital expenditures.

The team is working with one of our vendors to develop a digital platform that will include search, filter, compare, rating and review functionalities. Currently, in the data collection phase, Biz Ops is working with the SAB, Veterinary Nursing Development team (VND), Facilities & New Site Openings, Category Management and other stakeholders to provide recommendations based on hospital type (e.g., ER, Specialty+ER, size/complexity) and price point. Category Management will ensure we include optimized pricing based on our vendor relationships and contracts.

The first iteration is expected in the coming months.

Innovation (World-Class Infrastructure)

Goal: Create a framework and structure to capture and further innovation within NVA C-F (clinical and operational)

Our hospital and Support Center team members are continuously coming up with innovative ways of doing things, whether providing outstanding medicine, operating more efficiently or building a strong hospital culture.

The Biz Ops team wants to help NVA C-F teams be innovative and share their ideas across the business, including:

  • Create new, scalable solutions for NVA C-F’s challenges as we continue to mature as an organization.
  • Source ideas from all levels of the organization, as opposed to solutions being offered from a top-down approach.
  • Create a platform for team members from all levels and groups at the NVA C-F Support Center to participate and delve into ideas outside of their day-to-day work.
  • Continue to promote a “test and learn” environment and culture.

Ideas will be hand-reviewed by a functionally diverse leadership group that includes Support Center and SAB representation, as we anticipate ideas will span our Support Center and hospitals. We plan to pilot the new framework with the Support Center in the inaugural year, with the intent to scale to all NVA C-F teammates following the pilot. We are currently working on the finishing touches for the pilot and plan to share more information in the coming weeks. Start priming those creative minds as participant prizes will be included.

Learn more on the new Biz Ops Portal.

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